Return and Cancellation Policy

1. Services rendered — no right of withdrawal

The hairdressing, cosmetics, tanning, nail, massage, and make-up services provided by SC MEGASUNCONCEPT SRL through the MegaSun Beauty House salon are performed in full at the client's express request. Under Article 16(a) of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders, the consumer has no right of withdrawal for service contracts once the service has been fully performed, where performance began with the consumer's express prior consent and acknowledgment that the right of withdrawal would be lost once performance is complete.

Accordingly, amounts paid for a service already rendered are non-refundable.

If you are unhappy with a service, please contact us at contact@megasunconcept.ro or +40 742 080 840 within 48 hours of the service. We will review the complaint and, where technically justified, correct part or all of the service at no charge, at the salon team's discretion.

2. Gift cards — right of withdrawal

Gift cards purchased online from megasunconcept.ro carry a 14-calendar-day right of withdrawal from the date of purchase, in accordance with Article 9 of Emergency Ordinance 34/2014, provided the card's value has not been used, in whole or in part, in the salon.

A gift card whose code has been presented in the salon and has generated services is considered used and no longer carries a right of withdrawal.

Withdrawal procedure for gift cards:

• Send an email to contact@megasunconcept.ro with the subject line “Gift Card Withdrawal”;
• Include the order number, purchase date, and gift card code; if you'd like the refund by bank transfer, include your IBAN too;
• The refund is issued without undue delay, no later than 14 calendar days from the date we're informed of your withdrawal, using the same payment method you used to purchase, unless you expressly agree to a different method.

3. Prepaid subscriptions (tanning-minute packages, service packages)

Prepaid subscriptions that are not fully used can be refunded in proportion to the value of the unused services, on the holder's written request, subject to the conditions below:

3.1. Tanning-minute packages never expire, so a refund request for unused minutes can be submitted anytime. For prepaid subscriptions to other services, with a limited validity period stated at purchase, the request must be submitted before expiry; expired subscriptions are not refunded.

3.2. The refund is calculated proportionally: (amount paid / total number of units or minutes) × the number of unused units/minutes remaining.

3.3. A 10% administrative fee, covering processing costs, is deducted from the refunded amount.

3.4. The refund is issued exclusively by bank transfer, within a maximum of 14 calendar days of the request being approved.

4. Appointment cancellation policy

4.1. Cancellation at least 24 hours in advance: no penalty. Any amount paid in advance is refunded in full or transferred to a future appointment, at the client's choice.

4.2. Cancellation with less than 24 hours' notice: a charge equal to 50% of the value of the booked service. Any advance payment is applied toward this charge; any remaining balance is refunded.

4.3. No-show without notice: a penalty of 100% of the value of the booked service. The withheld amount is not refunded.

4.4. The penalties are justified by the time slot being blocked to the detriment of other clients and the related staffing costs.

5. Return / refund request procedure

Any return or refund request is submitted as follows:

• Email to: contact@megasunconcept.ro, with the subject line “Refund Request”
• Or by phone at: +40 742 080 840 (salon hours: Monday–Friday 10:00 AM–8:00 PM, Saturday 10:00 AM–7:00 PM)

The request must include:

• The holder's first and last name;
• The order number or the subscription/gift card code;
• The reason for the request;
• The IBAN of the bank account for the refund (for online payments).

SC MEGASUNCONCEPT SRL will respond to the request within a maximum of 14 calendar days of receipt, confirming approval or explaining the refusal.

6. Exceptions

Refunds are not granted in the following situations:

• Services fully rendered, regardless of outcome (except under the complaint procedure in Article 1);
• Expired limited-validity subscriptions or expired gift cards (does not apply to tanning-minute packages, which never expire);
• Subscriptions partially used, for the services already rendered;
• Refund requests submitted after the applicable deadline.

7. Applicable law

This policy is drawn up in accordance with: Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders, Government Ordinance no. 21/1992 on consumer protection, and the Romanian Civil Code.

Consumers may also contact the National Authority for Consumer Protection (ANPC) — www.anpc.ro — or use the Alternative Dispute Resolution (SAL) platform at reclamatiisal.anpc.ro.

Contact

For any question about returns and refunds, you can reach us at:

• Email: contact@megasunconcept.ro
• Phone: +40 742 080 840
• Address: Str. Coriolan Brediceanu Nr. 2, Timișoara, Romania